How Titan’s Partnership with Cisco Benefits Your Business
Our partnership with Cisco provides us with access to best-in-class products and services, technical support, productivity tools, and online training. In turn, helps to provide our clients with superior service and the highest quality products. Couple this with the fact that Titan only issues Cisco CCNA certified technicians to work on Cisco deployments and operations.
What does it mean to have the Cisco Select Certification?
Cisco Select Certification recognizes and rewards partners that have achieved the SMB Specialization. The SMB Specialization focuses on small and medium business customers, who have specific technological expertise and can help partners build customer satisfaction and loyalty, while increasing their exposure to new customers.
Fully Invested in Network Expertise
You can trust that Ttian will assist you with any or all phases of building and operating your network—starting with planning, preparing, and designing your network, and proceeding through implementation, operations support, and optimization. Titan prides themselves on keeping pace with innovations in networking. Titan maintains a staff that has earned multiple Cisco career certifications and that partake in ongoing specialized training. This represents a serious investment in networking knowledge that Titan can bring to your technology and business strategy. Furthermore, Titan understands the strategic role the network plays in your business strategy.
Proven Methods for Deployment
The Cisco Lifecycle Services approach helps Titan define the activities needed in order to successfully deploy and operate Cisco solutions, to optimize technology performance throughout your network lifecycle, and to reduce your deployment risk. Training on Cisco Lifecycle Services methodologies are embedded in each Cisco certification and helps Titan to improve deployments and increase customer satisfaction.
Measuring Success Through Customer Satisfaction
Titan gets it done. And done right. We share with Cisco a commitment to continuous improvement, reflected in superior networking effectiveness and high customer satisfaction scores. The customer satisfaction component of Cisco's Resale Channel Program holds us accountable for maintaining high customer satisfaction levels, using the same annual survey process that Cisco uses to measure its own customer satisfaction. And the results are evident in Cisco's customer satisfaction scores, that have grown from 3.78 out of a possible 5.0 in 2000, to 4.61 out of a possible 5.0 year-to-date in fiscal year 2009. This represents an increase of more than 21 percent. By requiring all their partners to consistently measure customer satisfaction and by independently auditing their customer satisfaction surveys, Cisco helps ensure uniform standards of excellence across the global partner community.